Política de envío
Our Shipping & Return Policy was last updated on September 2025
Thank you for visiting and shopping at Oasis Candles Inc. . The following terms and conditions constitute our Shipping Policy.
Oasis Candles Inc. ("we" and "us") is the operator of (OasisCandles.ca) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Delivery Terms
If we receive a high volume of orders, there may be a delay of a few days in shipping your order. Please be aware that delivery may take longer than usual. We will send you an email to notify you if the delay is significant.
Shipping options for Canada: -
FREE Shipping with Tracking 5-10 business days Cost Free
Express Shipping 1-3 business days Cost $30
Transit Time Domestically
We offer free shipping on orders in Canada only. Typically, domestic shipments take 3 to 9 business days to arrive.
EXPRESS SHIPPING: Will cost extra if you want to receive your order within 2-3
LOCAL DELIVERY -When placing your order, please ensure that you provide your accurate delivery address and choose a shipping option that suits you best. After that, click on the "Continue to shipping" button to proceed to the next step. If your delivery address falls within a 25 km radius of our shop, you may choose the local delivery option. Please note that Local Deliveries will only be made on weekends. If this option is not available at checkout, your order is not eligible for this service.t, your order is not eligible for this service.t, your order is not eligible for this service.
All local delivery orders should be placed 3-5 business days before Local Deliveries will be delivered on Saturday & Sunday (9 am- 5 pm) excluding Holidays.
Currently at this time Oasis Candles Inc only ships within Canada & United States until further notice ( September 2025)
Transit time Internationally
INTERNATIONAL SHIPPING: We offer Flat-rate International shipping for the following countries: United States
Shipping options for United States
Standard Free International Shipping 4 to 14 business days (orders $50+) Cost $O
Standard Shipping (4–14 business days) - 4 to 14 business days (Orders $0-$49.99 ) Cost $15
Express International Shipping - 2 to 3 business days Cost $25.00
Dispatch Time
Orders will be dispatched within 3 to 5 business days after payment has been received.
Our warehouse is open from Monday to Friday during regular business hours. On Saturdays and Sundays, we offer local delivery services. However, the warehouse remains closed on national holidays. During these times, we take necessary actions to ensure that any shipment delays are minimized.
Change Of Delivery Address
Delivery address changes can be made before the order is dispatched.
P.O. Box Shipping
Oasis Candles Inc. cannot ship to P.O. boxes and military addresses via postal services. Shipping services are not available to these locations.
Price Changes
Manufacturers may adjust product prices without prior notice. If any item is out of stock, it will be refunded, and the remaining order will be dispatched.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Damaged and/or Lost
Orders Not Received
If you did not receive your order, please contact the courier with your tracking number to inquire where your package is. You can also email us for help with your order.
Stolen Packages
Please be advised that tracers and other requests only initiate investigation into delivery issues, and can take weeks to progress or be resolved. If it is discovered that your package was stolen, we suggest that you file a police report with your local police department.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.
If you decide not to pay the duties and taxes that are required when your order arrive at your destination country, then your goods will be sent back to you at your own expense. You will receive a refund for the value of the goods you purchased, but the cost of the return shipping will be deducted from the total amount. Please note that the initial shipping cost will not be refunded.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service inquiries, please email us at oc@oasiscandles.ca
Address: 871 Victoria St N #7 Suite 195 Kitchener, ON, N2B 3S4