Política de reembolso



Our  Return Policy was last updated on September 2024

Return rules summary

  • Returns accepted for 5 days

  • The customer provides return shipping

  • 15% restocking fee

  • Final sale items: 1 collection can't be returned


Thank you for choosing Oasis Candles Inc. We want to ensure that you are familiar with our Return Policy. This policy is designed to protect both you and us and to ensure that we provide you with the best possible service. Oasis Candles Inc. operates its website, OasisCandles.ca. By placing an order through our website, you agree to the terms and conditions outlined below. We urge you to take a moment to read and fully comprehend them.


1. General

Please note that while we strive to keep accurate stock counts on our website, there may be times when we experience a stock discrepancy and are unable to fulfill your entire order. If this happens, we will fulfill the available products and contact you to ask whether you would like to wait for the back-ordered item to be restocked or if you prefer a refund to be processed. Thank you for understanding.




2. Refunds, Returns, Cancellations

2.1 Refund

Refunds are applicable only to products that have been authorized for return by Oasis Candles Inc. . The refund process applies only to unused, undamaged products and to products that are missing or incorrect. It is important to note that authorized returns do not include shipping and handling charges. Typically, refunds are processed within 3-10 business days and will be returned to the original payment method.

2.2 Returns

"As a small growing business, we regret to inform you that we are currently unable to cover the return shipping cost. If you wish to return your items, kindly ensure that you pack the shipment carefully in the original packaging. Please note that we cannot process refunds on items that arrive broken. To initiate a refund, please reach out to us at oc@OasisCandles.ca within 5 business days of receiving your order. Unfortunately, we cannot grant refunds if 5 business days have elapsed since your purchase was delivered. We do not accept returns or offer refunds on discounted, sale items, gift vouchers, or if a customer dislikes a fragrance. Please note that we do not offer refunds, returns, or exchanges on gift items that are not delivered directly to the customer who originally purchased the gift."

2.3 RETURNS AND EXCHANGES
It is important that you inspect your order as soon as you receive it. In case you receive a wrong item or a defective product, please contact us within 5 business days so that we can assess the issue and make it right for you. You can send us an email at oc@OasisCandles.ca with your order number and a photo of the item's condition. We handle these matters on a case-by-case basis, but we assure you that we will do our best to provide you with a satisfactory solution.

Defects &/or Cosmetic
Candles and wax melts may melt during shipping, but this won't affect quality. Please note, Oasis Candles Inc. may refuse returns.



2.4 Cancellations

Please note that order cancellations or changes can only be made before the order is shipped. If you need to make a change or cancel your order, it is your responsibility to contact Oasis Candles Inc. and receive confirmation of the order change or cancellation. Please make sure to contact us as soon as possible to avoid any inconvenience.


Oasis Candles Inc. will only process order cancellations or changes that are confirmed through a written or typed communication that can be authenticated by Oasis Candles Inc. .

Please note that if you wish to cancel your order, we will only accept cancellations before the order enters the processing stage. If you cancel before the processing stage, there will be no additional fees. However, if you cancel the order after it has entered the processing stage, a restocking fee of 15% will apply. In this case, we will refund you the remaining balance of your order after deducting the 15% restocking fee.

For all customer service inquiries, please email us at oc@oasiscandles.ca