Política de reembolso
At Oasis Candles Inc., your satisfaction is our priority. Please read our policy carefully before making a purchase.
Standard Orders Returns & Exchanges: We accept returns on unopened, unused items within 14 days of delivery. To initiate a return, contact us at hello@oasiscandles.ca with your order number and reason for return.
- Items must be in original, unused condition and original packaging
- A 15% restocking fee will be deducted from your refund total
- Return shipping costs are the responsibility of the customer
- Once received and inspected, refunds will be issued to the original payment method within 5–7 business days
- We do not accept returns on opened or used candles or wax melts for hygiene reasons
Damaged or Defective Items If your order arrives damaged, please contact us within 7 days of delivery at hello@oasiscandles.ca with photos of the damage. We will arrange a replacement or full refund at no cost to you. The restocking fee does not apply to damaged or defective items.
Gift Cards Gift cards are non-refundable and cannot be exchanged for cash.
Bundle Orders Bundles may only be returned as a complete set. Partial bundle returns are not accepted. A 15% restocking fee applies.
Subscription Orders Fulfilled subscription orders are non-refundable. If you experience an issue with a delivered subscription order, please contact us within 7 days of delivery and we will make it right. To cancel future subscription orders, please refer to our Subscription Cancellation Policy.
Prepaid Subscriptions Prepaid subscription plans are non-refundable once the first order has been fulfilled. Please review our Subscription Cancellation Policy for full details.
How to Contact Us Email: hello@oasiscandles.ca We respond within 1–2 business days.