Politique de résiliation

Purchase Options Cancellation Policy

At Oasis Candles Inc., we want you to love your subscription experience. Here's everything you need to know about managing or cancelling your subscription.

Order Cancellations & Changes Please note that order cancellations or changes can only be made before the order is shipped. If you need to make a change or cancel your order, it is your responsibility to contact Oasis Candles Inc. and receive confirmation of the order change or cancellation. Please make sure to contact us as soon as possible to avoid any inconvenience.

Oasis Candles Inc. will only process order cancellations or changes that are confirmed through a written or typed communication that can be authenticated by Oasis Candles Inc.

Please note that if you wish to cancel your order, we will only accept cancellations before the order enters the processing stage. If you cancel before the processing stage, there will be no additional fees. However, if you cancel the order after it has entered the processing stage, a restocking fee of 15% will apply. In this case, we will refund you the remaining balance of your order after deducting the 15% restocking fee.

Subscription Cancellation You may cancel your subscription at any time before your next billing date. To cancel, log into your account at oasiscandles.ca and manage your subscription settings, or contact us at hello@oasiscandles.ca.

A minimum of 1 subscription order must be fulfilled before a cancellation can be processed.

Prepaid Subscriptions Prepaid subscription plans (3-month, 6-month, and 12-month) are charged in full at the time of purchase and are non-refundable once the first order has been fulfilled. You will continue to receive your monthly deliveries for the duration of your prepaid term.

Skipping & Pausing You may skip or pause your subscription at any time before your next billing date through your account portal.

Refunds Refunds are not issued for subscription orders that have already been fulfilled and shipped. If you experience an issue with a delivered order, please contact us within 7 days of delivery at hello@oasiscandles.ca.

Changes to Your Subscription You may update your shipping address or payment method at any time through your account portal.

Contact Us Email: hello@oasiscandles.ca We respond within 1–2 business days.